Complaints procedure

Do you have a complaint? Let us know.

At My Arbo we strive for 100% customer satisfaction. However, it may happen that you are not satisfied with our service. We take complaints seriously and see them as an opportunity to improve our quality. How can you file a complaint?

**By email:**

Send an email to info@myarbo.nl with your name, telephone number and a full description of your complaint.**By telephone:**You can also reach us by telephone on 31 (0)6 42 27 67 37. Our employees are ready to record and follow up your complaint.

What happens after you file your complaint?

Step 1 - Confirmation

You will receive an email confirmation of receipt of your complaint within 2 working days.

Step 2 - InvestigationWe will investigate your complaint carefully. You will receive a substantive response within 14 working days. If more time is needed, you will receive an interim message. Step 3 - Proposed solutionWe will make a proposal for a suitable solutionStep 4 - Completion

The complaint will be administratively closed once you agree with the solution.

Complaints registration and retention period

All complaints are registered and stored for a maximum of 2 years. Your data will be treated confidentially according to our privacy statement (GDPR). Your complaint and personal data will not be shared with third parties without your permission.

External dispute resolution

If you are not satisfied with the handling of your complaint, you can contact an independent mediator or dispute committee (e.g. Stichting Geschillencommissies voor Consumentenzaken, SGC). In such a case, we will fully cooperate with an external assessment.

Your feedback is important

Every complaint gives us an opportunity to learn and improve our services. We thank you for your trust and openness.